Gestionnaire, Qualité, AirCover

Airbnb · 📍 Canada · Diposting 2026-10-07
FULL_TIME⭐ TERVERIFIKASI
Nego

Airbnb is seeking a dedicated Quality Manager to join our AirCover team in Canada. In this role, you will be responsible for ensuring the highest standards of quality and customer satisfaction for our AirCover services. You will work closely with cross-functional teams to identify and resolve quality issues, implement process improvements, and drive continuous quality improvement initiatives.

This is a full-time position with a competitive salary and benefits package. The ideal candidate will have a strong background in quality management, a passion for customer service, and the ability to work collaboratively in a fast-paced environment.

If you are a quality professional looking to make a meaningful impact in the travel industry, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Develop and implement quality standards and processes for AirCover services.
  • Monitor and analyze quality metrics to identify trends and areas for improvement.
  • Investigate and resolve customer complaints and quality issues in a timely manner.
  • Collaborate with cross-functional teams to drive continuous quality improvement initiatives.
  • Conduct quality audits and inspections to ensure compliance with established standards.
  • Provide training and support to Airbnb hosts and guests to enhance their understanding of AirCover services.
  • Stay up-to-date with industry trends and best practices in quality management.
  • Report on quality performance and provide recommendations for improvement.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Bachelor's degree in Quality Management, Business Administration, or a related field.
  • Minimum of 3 years of experience in quality management, preferably in the travel or hospitality industry.
  • Strong knowledge of quality management principles, standards, and methodologies.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively in a team environment.
  • Proficiency in English, both written and spoken.
  • Familiarity with Airbnb's platform and services is a plus.

    • 🛠️ Keahlian

    Quality ManagementCustomer ServiceProcess ImprovementData AnalysisCommunicationTeamwork
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