After-Sales Manager

Are you a dynamic leader with a passion for customer satisfaction and operational excellence? Join our team as an After-Sales Manager and take the helm of our dealership's after-sales operations in the vibrant regions of Bali. In this pivotal role, you will drive customer loyalty and enhance our brand reputation through exceptional after-sales service. With Private Advertiser, you'll work in some of Bali's most sought-after locations, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. This is your chance to make a significant impact in a market known for its luxury and tourism-driven economy.

As an After-Sales Manager, you will oversee a team of service advisors and technicians, ensuring that every customer receives personalized attention and top-notch service. You'll be responsible for managing service schedules, inventory, and ensuring that our vehicles are maintained to the highest standards. With your strategic vision and operational expertise, you'll streamline our after-sales processes, leveraging tools like Salesforce and QuickBooks to optimize performance.

📋 Tanggung Jawab Pekerjaan

• Manage and mentor a team of service advisors and technicians, fostering a culture of excellence and customer satisfaction.
• Oversee the entire after-sales service process, from appointment scheduling to service delivery and follow-up.
• Ensure vehicles are maintained to manufacturer specifications, adhering to strict quality standards.
• Leverage Salesforce and QuickBooks to track customer interactions, service history, and inventory levels.
• Develop and implement strategies to enhance customer loyalty and retention.
• Monitor key performance indicators (KPIs) and provide regular reports to senior management.
• Collaborate with the sales team to ensure a seamless transition from sales to after-sales service.
• Stay updated with industry trends and best practices in after-sales service.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Automotive Technology, or a related field.
• Minimum of 5 years of experience in after-sales service management, preferably in the automotive industry.
• Proven track record of successfully managing teams and driving operational efficiency.
• Certification in automotive service excellence (e.g., ASE, I-CAR) is a plus.
• Strong knowledge of Salesforce and QuickBooks, with experience in data analysis and reporting.
• Excellent communication and leadership skills, with the ability to build and maintain strong relationships with customers and team members.
• Fluency in English and Bahasa Indonesia.
• Ability to work in a fast-paced, dynamic environment with a focus on customer satisfaction.

🛠️ Keahlian

Lowongan Terkait